You will be asked for your member number or last name to schedule service.
You must be with your bicycle when the roadside assistance service provider arrives.
A tow truck will be dispatched and should arrive to you within an hour (usually less).
If you call the dispatcher and they cannot dispatch service through their network, the representative will give you an authorization number. You may then call any service provider and pay them directly for services rendered.
For more information on your membership, please download your free Membership Handbook.