We believe in authentic customer service. We live it. Everyday we talk to our customers by email, phone and chat, to understand what their unique needs are when it comes to electric bikes, and to try and find them the perfect ebike.
No we have added our phone number to every single product page - so if you have a question, call us. We're standing by and looking forward to your call. No voicemail. No email. Just one-on-one calls with an ebike expert, whether you're just beginning the process of learning about electric bikes, or are close to a buying decision. We're here to help.
Customer Service Goals
Friendly and Courteous: We will be helpful and supportive and have a positive attitude and passion for what we do.
Timely and Responsive: We will be proactive, take initiative, and anticipate your needs.
Accurate and Consistent: We will always aim for 100% accuracy, and be consistent in how we interpret and implement state policies and procedures.
Accessible and Convenient: We will continue to simplify and improve access to information and resources.
Truthful and Transparent: We will advance a culture of honesty, clarity and trust.
Customer Service Promise
We’re committed to providing the best customer service possible. In order to meet this promise, we vow to only hire friendly, positive people that share our core values, passion for helping others and obsession with customer service. When you place your trust in us, here’s what you can expect in return:
- We will approach every situation with passion and purpose
- We will provide the little extras that make a big difference
- We will build a loyal relationship that is based on trust and mutual respect
- We will anticipate your needs and exceed your expectations
- We will truly listen to you and respond to your feedback in a timely manner
- We will maintain a positive, can-do attitude at all times
We always enjoy hearing from our clients. Your opinion means so much to us, and gives us insight as to how we can continue improving our services. If you could take a moment to send us your feedback we would really appreciate it. We look forward to hearing from you!
So call us at 888-883-3350 and we'll do our best to help you find the perfect ebike!
Meet The Team