Manufacturer Warranties

The following are the warranties offered by each of the brands we carry.

American Electric Warranty

AmericanElectric® supports its products in times of distress. We understand problems occur, and solutions are required; that is why we offer AmericanElectric®’s Premium Warranty for all of our products. Even if you did not buy directly from AmericanElectric®,this warranty still applies, provided you purchased the product from an authorized AmericanElectric® dealer.

AmericanElectric® offers a a full 1-year even-trade warranty on defective batteries, a 2-year factory warranty on electrical, controller, and frame, and a 4-year warranty on the motor.

We also offer a 30-day manufacturer’s warranty on certain parts, such as: pedals, cranks, bulbs, mirrors, rear storage, alarm system, etc. This warranty is effective the day the product is delivered, and it applies to factory defects and defaults only. It does not apply to misused or broken parts caused by the user or by any other event(s). AmericanElectric® will pay for standard shipping service costs on the first warranty shipment only. Customer must pay shipping costs for any additional warranty parts. Original purchase receipt is required.

If any battery should become faulty within the specified warranty period, we will replace that battery free of charge. Please return defective batteries to AmericanElectric®.

AmericanElectric® does not pay shipping fees for incoming batteries; however, we will pay to ship replacement batteries to you.

Bakcou Ebikes Warranty

Every eBike from BAKCOU comes with a one year limited warranty against manufacturing defects in materials or workmanship on its frame, motor, display and battery.

Within the first 30 days of purchase this warranty includes shipping, labor and parts for the frame, motor, display, battery and 30% off all other components. After 30 days the warranty includes only the cost of parts on the frame, motor, display and battery, labor and shipping are the owner's responsibility.

This warranty applies only to the original registered owner of the eBike from Bakcou and is not transferable.

This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, accidents, or other improper use.

The one-year warranty on Bakcou lithium-ion batteries from the date of original purchase does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage.

If a component is deemed to be defective or damaged without user error or other improper use, Bakcou will assist in replacing that part. This includes any parts deemed to have been damaged in shipping. We will not replace any part deemed to be damaged by the user.

​In the case of a repair or parts replacement under warranty, we will work with the owner to find a local certified bicycle repair shop to make the necessary fix. Bakcou will also cover the associated repair labor fees, only if the scope of service is agreed upon prior to the fix. The owner may also return the unit to Bakcou to make the needed repairs, but will be responsible for shipping costs each way.

Emojo Bikes Warranty

The warranty is limited to the terms listed below:

  • Frame, Suspension, Motor: 1 year for parts. 3 months for labor.
  • Controller, Charger: 1 year for parts.
  • Battery: Warranty on the battery starts the date of purchase of the vehicle as new. The battery is sealed and cannot be opened or fixed. The battery should not have a percentage of nominal charge retention of 60% or less. Misuse of the battery, negligence or attempt to open or repair it will void the warranty.
  • General: The bicycle is backed up by a 1-year main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty.
  • Consumables: Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc.

If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse.

Always follow care and preventive maintenance procedures.Always keep receipts f rom any services performed to the vehicle by an authorized distributor or service center. The warranty will be voided by any of the following circumstances:

  1. Failure to follow all directions or recommendations listed in the user manual.
  2. Cycling collision, accident or vehicle damage caused by careless parking 
  3. Acts in violation of laws 
  4. Never registered your ebike
  5. DIY repairs on electronics
  6. Abusive use the bicycle in off-road terrain, mud, snow, water, sand, gravel and water
  7. If the bicycle is used as rental unit 
  8. Damages caused by natural disasters such as earthquakes, lightning, fire, flooding and other hazards .
  9. Rust and/or paint fading caused to heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time.
  10. Overloading beyond recommended capacity .
  11. Damages caused by nails, needles, broken glass , debris , sharp rocks or other foreign objects .
  12. If the bicycle is used but not limited to stunts, jumping from ramps, stairs or elevated ramps.
  13. If vehicle is used in competitions or racing.
  14. If vehicle has been modified for any purposes on the motor, electrical system, suspension frame, and battery.
  15. Use of other components not approved by the manufacturer.
  16. Damages resulted from improper care and handling.

Due to the nature of the product some components must be exclusive from the manufacturer such as but not limited to the battery, motor, main gauge cluster, controllers, Led headlights, brake drums or disc rotors and pads etc. Other components such as tires, tubes, saddle, racks, baskets may be used from market-ready or compatible products previous approval from the retailer or manufacturer.

Enzo Ebikes

Every new Enzo eBike used for personal use comes with our 30 day satisifaction guarantee and warranty. Once your Enzo eBike is registered (https://enzoebike.com)with Enzo eBike LLC, we provide each original retail purchaser a warranty against defects in materials and workmanship, as stated below:

  • 2 Year Frame – except fork
  • 2 Year Electric motor, LCD, and controller

This warranty applies to 2017 and newer model bicycles. Any other original part or component shall be covered by the stated warranty of the original manufacturer. Any products not specifically included above are hereby omitted. Any other original part or component shall be covered by the stated warranty of the original manufacturer. Any products not specifically included above are hereby omitted.

THIS WARRANTY DOES NOT COVER:
  • Normal wear and tear
  • Improper assembly
  • Improper follow-up maintenance
  • Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
  • Damage or failure due to accident, misuse, abuse, or neglect
  • Damages resulting from failure to follow Instructions for Use and Warnings as provided in the Owner’s
  • Manual for the eBike
  • Commercial use
  • Damages resulting from improper charging of the battery pack or use of any charger not supplied by Enzo eBikes LLC
  • Labor charges for part replacement or changeover
  • This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item, and said repair or replacement is the sole remedy of the warranty. This warranty extends from the date of purchase, is offered only to the original owner, and is not transferable. This warranty applies only to Enzo eBikes LLC purchased through an authorized dealer  or distributor.  Enzo eBikes LLC is not responsible for incidental or consequential damages. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. Any claim against this warranty must be made through an authorized dealer or distributor. Proof of purchase is required.  The eBike must be registered at the time of purchase with Enzo eBikes LLC before a warranty claim may be processed. Claims made outside the country may be subject to fees and additional restrictions. Warranty, duration, and detail may differ by frame type and/or by country. This warranty gives you specific legal rights, and those rights may vary from place to place. This warranty does not affect your statutory rights. The English version of the warranty shall prevail.

Eunorau Bikes Warranty

2-year warranty for the motor and battery; other electronics 1-year warranty.

EWheels Ebikes Warranty

Five Year Limited Warranty: Five (5) years from the date of purchase on all structural frame components and frame. One (1) Year from the date of purchase, if any part or component of the bike is found upon examination to be defective in material and/or workmanship, it will be replaced at EWheels' discretion. Parts included are the battery, motor, throttle, controller, LCD display, wiring, derailleur, hardware, wheel hubs, rims, pedals, kickstand, handlebar components and any other parts mutually agreed to of failed due to a manufacturing defect or quality issue.

Warranty Exclusions

Service and Labor Costs

Unless previously authorized, service calls and labor costs are NOT included or covered under any warranty. The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase is always required for warranty service. Please contact Ewheels directly for any assistance in locating a service provider or to make a warranty claim.

Consumable Items

Consumable items which may need replacing due to normal wear and tear like tires, tubes, lights, chains, upholstery and seating, brakes and brake pads, cables, fuses, buttons, shrouds and covers.

Damage, Accidental Damage and Misuse

Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, negligence, improper operation, excessive loading, maintenance, storage, acts of God, commercial use, or use other than normal, extreme riding, modifications and alterations. 

Second Hand Owners and Reselling

No warranty will be offered or honored for second hand owners. The warranty is exclusively offered to the original purchaser. 

Green Bike Electric Motion Warranty

Green Bike – Electric Motion LLC warrants that all new  Green Bike – Electric Motion LLC  electric Bicycles and main components therein sold by an authorized Green Bike – Electric Motion LLC retailer are warranted to the original retail purchaser against manufacturing defects in materials and/or workmanship for a period of one (1) year from the date of original retail purchase.

This warranty pertains to any of the essential electric bicycle components that are found defective, provided that the product was used in a standard and controlled manner, and that it was maintained according to the manufacturer’s instruction manual. Essential components include the bicycle frame, electric motor, battery, display console and controller.

If a defective part is found during the warranty period and the customer notifies us immediately, the seller will repair or replace the part based on his sole discretion. This warranty will be void if any repair or change is performed or has been performed by any third party aside from an authorized dealer or service center.

It is expressly agreed that this warranty applies only to the cost of repair or replacement of the product and its accessories and the seller is not liable for any financial loss and / or prevention of profit and / or any consequential loss that may be caused by non-standard usage of the product. We hereby inform the buyer that Green Bike – Electric Motion LLC is not responsible for any liability that may occur which could possibly apply to the product and / or its user due to the usage of the product and that the customer alone is solely responsible for third party insurance and / or other insurance as required by the nature of the particular product. The seller is not responsible for any possible damage including bodily harm and damage to property. The warranty does not apply if any part of the product is damaged as a result of negligence, an accident, or inadequate maintenance.

As mentioned above this warranty does not apply to the tire, spokes, brakes, rims, and other mechanical components of the bicycle. 

North American Cycles Warranty

Cycle Force Group dba NAC warrants its bicycles to the original purchaser, to be free from defects in material and in workmanship as outlined in the following:
• Limited Lifetime warranty on bicycle frame, as long as the bicycle is owned by the original purchaser excluding the following models:
-downhill, jumping, freestyle
-suspension related equipment (bushings, bearings, pivot pins, pivot tubes and bolts) including complete forks except as warranted by the original equipment manufacturer.

One-year limited warranty on all original parts, including handlebar, saddles, grips,
stems, pedals, and fork. A one-year limited warranty also includes all accessories,
in the event of manufacturing defect, and up to the discretion of the distributor.
The following items are included: apparel, locks, pumps, computers, bags, tools,
shoes,

6-month warranty on wearable items, including saddles, tires, tubes, grips, brake pads. What Cycle Force Group will do: In the event of a defective bicycle part, Cycle Force Group dba NAC will, at its option, repair or replace the defective bicycle part within warranty period, at no cost to you except for shipping and dealer charges if any.

QuietKat Bikes Warranty

Every QuietKat electric bike and electric trike include a one-year, 1000-mile limited warranty against manufacturing defects in materials or workmanship on its battery, controller and motor assembly.  QuietKat frames come with a lifetime warranty.

This warranty applies only to the original registered owner of the QuietKat and is not transferable.

This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, accidents, or other improper use.

The one-year warranty on QuietKat’s lithium-ion batteries from the date of original purchase does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage.

If a component is deemed to be defective or damaged without user error or other improper use, QuietKat will assist in replacing that part.  This includes any parts deemed to have been damaged in shipping.   We will not replace any part deemed to be damaged by the user.

In the case of a repair or parts replacement under warranty, we will work with the owner to find a local certified bicycle repair shop to make the necessary fix.  QuietKat will also cover the associated repair labor fees, only if the scope of service is agreed upon prior to the fix.   The owner may also return the unit to QuietKat to make the needed repairs, but will be responsible for shipping costs each way.

Revi Bike Warranty

Frame warranty lifetime.
All other component including store bought accessories warranty 1 year.
Battery warranty: After 2 years our battery will deliver 70% of initial capacity assuming 800 complete charge/discharge cycle. Warranty is valid only in Continental United States only.

X-Treme Ebikes Warranty

12 Month (ONE YEAR) Warranty & Lifetime Frame Warranty models (Effective June 1st, 2018): X-Treme offers a standard ONE Year limited warranty against manufacturer defect and workmanship on all model bicycles and their components that are purchased directly from X-Treme or an authorized Dealer. Original purchase receipt is required to establish proof of purchase and establish warranty start date.

Your warranty will be void if any modifications are made to the original design of the bike. X-Treme will NOT offer a warranty on any products purchased from second hand sellers, non-authorized Dealers, products that are purchased used or products that are purchased via outlet centers. X-Treme will, however, offer free lifetime technical support access on these products & if parts are needed those parts may be purchased direct from X-Treme.

Your warranty begins the day the bicycle is delivered to you. This warranty covers manufacturer defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event. We will pay for standard shipping service costs on the first & second warranty shipment only. Any additional warranty parts that are needed will require the customer to pay all shipping costs.

All replacement parts are warrantied until the end of the Original Manufacturer’s Warranty Period. If you receive your replacement part within the last month of the warranty, your replacement part will be warrantied for 30 Days from delivery of the replacement part.

We do offer additional warranties for purchase to extend your warranty period. Available for purchase are ONE Year Extended Warranty and LIFETIME Extended Warranty. Yes! We will offer the option to extend your warranty for the entire life of your bicycle! 

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