Checkout Process & Special Offers

We are passionate about electric bikes, and we want to do everything we can to help our customers find the perfect ebike for their unique riding needs.

That includes free shipping in the Contiguous US, local bike shop coordination, manufacturer warranty support, fleet discounts, cash back, 50/50 profit sharing with Brand Ambassadors, and secure and easy checkout. 

We know that shopping online can be scary, so we put this guide together to walk you through the process. If you still have any doubts about placing you order online, you can always call us toll free at 888-883-3350 to place a phone order or ask about the checkout process.

Rest assured, we only use PCI compliant 128-bit secure checkout, and before capturing your payment information, we use the fraud protection ClearSaleto protect you against ID theft.  

The first step in the process is to find the product you want to purchase. Once you are on the Product Page, and you're sure that it's the perfect product to meet your needs, you will want to add the product to your Shopping Cart.

If there are options to choose from, like frame color or battery size, these will be displayed on the product page below the listed price. If an option is not available, it will be shown as such when you select that option.

Then simply click Add to Cart to begin the checkout process.

Once you click Add To Cart, you will be taken to the Shopping Cart Page, where you will see your order and see some of the different payment options available. There is a box where you can add Order Notes (e.g., delivery after a specified date). We we see these order notes when you place your order, and process your order accordingly.

The Shopping Cart Page also includes links to different payment methods you can use, including all major Credit Cardsand PayPal. 

If you want to pay by any of these methods, click the appropriate box. If you want to pay be credit card or with a credit card, debit card or Klarna Financing, just click the Checkout Button.

Once you click the Checkout Button, it will take you to the first checkout page, where you will enter your shipping information. Remember, if you are having your eBike shipped to a local bike shop for assembly, you will enter the bike shop address here. Once you add all the shipping information, including your telephone number, click the box that says Continue To Shipping Method.

The next page will show that Free Shipping has been automatically applied to your order, and you can verify or change your Contact and Ship To information here as well. Now, all you need to do is click Continue to Payment Method.

At present, we offer a convenient method of payment which includes a financing option from PayPal.

In the final step of the Checkout Process, you will be presented with all of the various payment methods available, including credit card, debit card & PayPal (including financing with PayPal). Select the Payment Method that you would like to use.

At the bottom of the Payment Method Page, there will be a place where you can indicate if the Billing Address is the same or different than the Shipping Address, and if it is different, you will be taken to a place to enter that address.

And finally, you will want to click Complete Order, so that we can receive your order and start the process of fulfillment.

That's it. Once you complete your order online, you will receive an immediate confirmation email with all the details of your order.

We will immediately begin the process of order fulfillment, and during the process, if any unforeseen issues arise, we will contact you immediately. Likewise, if you have any questions about your order at any time, please do not hesitate to give us a call, toll free, at 888-883-3350.  

Cash Back Offer

We are now offering our customers up to $150 if they send us a video of them assembling their new eBike. Every customer who submits a video will receive a $25 thank you refund on their purchase. And if your video is featured on one of our product pages, we will refund $150 from the purchase.

To get your video posted, it must be well-lit, without distracting background noise, and clearly showing you go through the process of unboxing and assembling your new eBike.

Make sure to place your camera on a steady surface, use a tripod, or have a friend film you. Take as much time as you need, and feel free to describe the process as you assemble your new eBike. When finished, simply upload your video to YouTube, then send us a link to the video along with your order number.

Once we receive your video, we will review it to make sure it covers the complete assembly process, from unboxing the product to getting ready for your first ride. We will then refund you at least $25, and up to $100 if we place the video on a corresponding product page. 

Learn more about our Cash Back Offer here.

Discount Codes

Call 888-883-3350 for special discount codes and offers. Do you want professional assembly? How about $100 off? Just give us a call and let us know what you think a fair discount or offer would be.

FREE SHIPPING

AND, don't forget that we always offer free shipping to the contiguous US. That's a savings of over $200 to most locations!

Ambassador Program

After you buy a new ebike from Really Good eBikes, you can become an Ambassador - sharing your love of ebikes with your friends and others in the community, and earning the highest commission in the industry. Learn more about our 50/50 Brand Ambassador Program.