FAQ - Really Good eBikes

FAQ

faq

 

Here is a growing list of responses to Frequently Asked Questions (FAQs)for electric bikes and mobility scooters. We regularly update this page based on customer feedback, so check back frequently. But if you have a question that is not answered here, please send us an email to info@reallygoodebikes.com or call 888-883-3350. We're here to help.

General FAQs

Do you offer free shipping?

Yes, we offer free shipping on all ebikes, scooters, skateboards, conventional bikes, mountainboards, and even heavy-duty mobility scooters - basically all our products - when shipped to an address within the continental US.

Shipments to Canadian addresses may be free for purchases of Canadian brands (e.g. Biktrix), but otherwise shipments to Canada involve border duties and taxes, which can add several hundreds of dollars to an order.

Are electric bikes legal?

Yes. According to federal law, a bicycle equipped with fully functioning pedals, with an electric motor capable of generating up to 750 watts of power and which can propel a rider to a speed of up to 20 mph, is considered to be a bicycle rather than a motor vehicle.

Although electric bicycles law in different states may vary a bit, you can generally operate electric bikes without a license, and in most cases ride them anywhere regular bicycles are allowed.

For more information about your specific state if you really want to know what rules apply in your particular state, please read the Wikipedia entry for Ebike Laws, or take a look at really boring analysis of bike laws issued by the National Conference of State Legislators

What's the deal with free roadside assistance?

When you buy an electric bike from Really Good eBikes, we will sign you up for membership in the Better World Club, which provides bicycle roadside assistance throughout the US.

If you ever find yourself in a jam, with a flat tire, a flat battery, or anything else that prevents you from making it home safely, just call BWC and give them your membership number, and they will send out a truck to pick up you and your bike. This offer cannot be combined with other offers.

What's the deal with free professional assembly?

Many of our customers are concern about the initial setup of their new eBike, so we decided to offer free professional assembly. if you buy a new ebike from Really Good eBikes, and you would like it professionally assembled, all you need to do is include the local bike shop as the shipping address.

Not sure where your local bike shop is located? Give us a call at 888-883-3350 and we'll find them for you. Please note that this amazing offer cannot be combined with onsite discounts we offer, or we would quickly go out of business.

How long does it take to ship my new ebike once I place an order?

We process orders immediately following our fraud protection check. The fraud protection check protects us against the fraudulent use of credit cards, and protects you against unauthorized use of your credit cards through potential identity theft.  This check can take from 1-6 hours to complete, after which we notify the supplier to ship your purchase.

Depending on the supplier, the shipment can occur within 24-48 hours of our notification, and you should subsequently receive your purchase within 5-7 business days. 

In a few cases, bikes are custom built upon order (brands such as Biktrix and Day 6) so it may be 2-3 weeks before the fully assembled bike is ready to ship. 

There are also occasions when a supplier has run out of stock, and we must notify customers that an item is only available on backorder. If a customer does not want to wait for a backordered product, we will immediately cancel the order (payment capture does not occur until after the supplier confirms that the product is in stock and will be shipped).

Please know that customer service is our No.#1 top priority, and with every order we receive, we make sure to communicate with the customers, so they know exact what is happening every step of the way. We love to hear from our customers, so call (888-883-3350), start a chat using the chat icon at the bottom right of every web page, write us an email (steve@reallygoodebikes.com), or even reach out to us on social media. Speaking of social media, we would Love for you to Like Us.

eBike FAQs

What's the difference between a regular bike and an electric bike?

Fundamentally, an electric bike is just a regular bicycle with the addition of an electric motor to provide additional assistance, fueled by electric energy stored in a lithium battery.

You can pedal an ebike normally and just use the motor to help out on hills and headwinds, or you can use the motor all the time just to make riding easier. The experience is entirely different from riding say a gas scooter or motorbike. Here the electric assistance is perfectly smooth and silent, and it complements rather than supplants human power.

There are Four Official Classes of electric bikes:

Class 1 : under 750W, limited 20 mph, pedal assist (PAS)
Class 2 : under 750W, limited 20 mph, pedal assist (PAS) + throttle
Class 3 : under 750W, limited 20 mph, pedal assist (PAS) + throttle, 28 mph by PAS
Class 4 : over 750W, over 28 mph, throttle or PAS

To learn more about ebikes in general, check out our Ebike Encyclopedia. For more on the different classes of ebikes, check out our friend Court Rye's article on the subject at Electric Bike Review.

And now, you can search Really Good Ebikes by Drive Mode, including ebikes with Class 1 Pedal Assist (PAS) only, ebikes with Class 2 Throttle only (no PAS), ebikes with Pedal Assist and a Twist Throttle, and ebikes with Pedal Assist and a Thumb Throttle

How much assembly is required for an electric bike?

Getting a new electric bike is exciting, but many customers are rightly concerned about the amount of assembly required when their new ebike arrives. Most ebikes we sell come almost fully assembled, but typically the customer will need to attach the following parts:

  • Front wheel
  • Stem and handlebars
  • Pedals
  • Seat

You will also need to do some minor preparation before your first ride, including: 

  • Pump up the tires
  • Charge the battery
  • Check the derailleur and adjust if necessary
  • Check the wheel spokes and true the wheels if necessary
  • Check the brake pads for proper alignment and adjust if necessary
  • Check the brake levers and brake cable for proper tightness and adjust if necessary.
  • Check the height and alignment of the seat to assure it's properly installed for comfort and adjust if necessary.

If for any reason you are not comfortable doing assembly and fitting yourself, just let us know (call 888-883-3350) and we will find a local bike shop that can do it for you. It usually costs about $50, and we can actually have the boxed bike delivered directly to the shop for your convenience.

Are electric bikes waterproof?

Electric bikes can be used during rainy conditions, but you should take care not to soak the electric motor, computer controller, or battery. After a wet ride, wipe down your bike with a dry cloth.

Please be cautious, because riding any bicycle in rainy conditions can be hazardous, and you should only do so if you feel comfortable controlling your bike. Take turns more widely and slowly than normal, look out for puddles (which might be deeper than they appear) and please always wear a helmet.

Do I need a license or insurance to operate an electric bike?

No. Electric bikes do not require a license or insurance. However, you should always register your bike with the manufacturer, so that it is guaranteed warranty protection.

Will the extra weight of an ebike make it more difficult to pedal without the motor?

The short answer is yes but not much. The effect of weight is largely exaggerated in how a bicycle performs. A heavier bicycle is slightly harder to ride uphill, somewhat faster to ride downhill, and pretty much the same on the flat as a lightweight one.

The addition of a motor and batteries can add anywhere from 15 to 30 lbs to a bike and has surprisingly little effect on its rideability.  You definitely do notice the weight if you have to pick the bike up and carry it for any reason though, and it can be a bit unwieldy.

How much power does an ebike use?

The average power that a typical cyclist will deliver is on the order of 150 watts, or 1/5th of a horsepower. If you're curious, most modern exercise bikes will display the exact wattage and you can get a feel for how much power you're producing with the legs.

Does the electric bike recharge the battery when pedaling or braking?

No. Most commercially available ebikes do not include regeneration, which would recharge the battery when pedaling or braking.

Recharging from pedaling is not really the intent of the electric drive as it is with, say, a hybrid car. In general, with an ebike you draw a net amount of power out of the battery pack to assist you riding. You then replenish this energy from the wall outlet, rather than by working extra hard later on in the trip. 

What is it like to ride an electric bike?

Riding an electric bike is similar to riding a conventional bike, with options for using pedal assist to make pedaling easier, and a throttle which requires no pedaling to go.

How fast do electric bikes go?

You can pedal an eBike as fast as you like. Using pedal assist mode or a throttle, most ebikes go up to 20 mph; so go up to 28 mph. 

How do electric bikes work?

Electric bikes have a motor built into the rear hub, front hub, or bottom bracket, which gets power from a lithium battery and is controlled using pedal assist and/or a thumb or twist throttle.

How do electric bikes do on hills?

The ability of an electric bike to climb hills varies based on rider/cargo weight, motor wattage, battery voltage, terrain, weather, and whether pedal assist or throttle-only is used.

Mobility Scooter FAQs

Are mobility scooters allowed in shops?

Yes. Most mobility scooters are 100% ADA compliant, and may be ridden on sidewalks, in stores, malls, movie theaters, and other public places.

Can you bring a mobility scooter on a plane?

Yes, if the battery may remain installed and securely attached to the mobility device, the battery housing provides protection from damage, and the terminals are protected from short circuit.

Are mobility scooters covered by medicare?

Medicare Part B covers power-operated vehicles like mobility scooters as durable medical equipment (DME) that your doctor prescribes for home use. Power wheelchairs are covered only when they're medically necessary.

Are mobility scooters allowed on sidewalks?

Mobility Scooters (also referred to as motorized wheelchairs) can be legally operated on public sidewalks, park pathways, bicycle paths, rail trails, and in public buildings.

They should only be operated on a roadway if there is no sidewalk, or the sidewalk is obstructed in a way that prevents safe use.

How much are mobility scooters?

Mobility Scooters range in price from around $1,000 for entry level models, to over $5,000 to high-end luxury models. Prices are affected by scooter size, speed, weight capacity and accessories.